New Year, Same Commitment
2018 was a positive year for the venting business with strong new home construction, low gas prices and a healthy, but late, busy season. Many thanks to all our customers, reps and employees for making that happen. So long 2018!
Now that 2019 is underway, the question is “what have we done lately?” Our expectations for 2019 are
to exceed 2018, not only in sales, but also in performance and service!
To that end, we have created a simple survey, coordinated through our Customer Service Department, with the intent of obtaining your feedback and helping us implement improvements that will help us better serve our industry.
If you receive a survey request, please take a moment to respond – you will not be inundated with email communications.
Another way we will be improving our service is to ensure that we are providing you with the products you want within the requested time-frame.
By focusing on forecasting our customers’ needs, we will be able to maintain inventories at
appropriate levels and schedule our factories as efficiently as possible. Our Regional Managers will also be dedicating more time to reviewing customer inventory, sales, and regional market trends throughout the year in order to provide our plants with the best and most up-to-date information.
The success of the annual AHR Expo in Atlanta, GA provided a strong start to 2019.
Although the primary focus was our commercial product line, it was great to see several of our residential HVAC customers. The most interesting development for us this year in the HVAC market was the revision to our PolyPro
® locking band. Our new and improved locking system will make it
easier to stock and install. We are planning our production schedule with the goal of delivering this product to market in the second quarter.
There will be no need for inventory changeouts.
We are looking forward to the HPBA hearth show in Dallas and to seeing many of you there! One of the new items we will be highlighting at the show is a new DirectVent Concentric Flex. We have a number of fireplace OEM approvals in place and are in the final engineering phase of its development.
2019 looks to be an exciting and busy year and we hope you feel the same. Please reach out to your Regional Sales Manager or our Customer Service Department for any assistance and remember to
give us your feedback on our new service & customer satisfaction survey.
Sincerely yours,